Friday, December 5, 2008

The Man At The Door ! John Alele 'writes'

It was indeed a bright summer Friday evening, the time was 1645hrs.
At 1800hrs, I am scheduled to have dinner at The Savoy Hotel London with a business associate.

I gazed out of my office window to see the Friday evening crowd making their way to the various recreational locations the city offers.

At exactly 1655hrs, the phone on my desk rang.

John Alele, can I help? I answered.

Troy Webster, we have resolved that we require an additional ten Door Supervisors for tonight beginning from 1800hrs.
I took a quick look at the daily reserve list on my desk to realise we have a total of fifteen experienced Door Supervisors on standby for the evening.
At CedarOak Security, we take protection of your business and employees very seriously.
"Our Door Supervisor personnel are well-known for their positive and outgoing attitude, flexibility and reliability, high standard of personal presentation, excellent written and verbal communication skills, and high level experience in search procedures and customer-facing role."

Whilst on site, our Door Supervisors are the first impression given of your venue or event. With this in mind, customer service and satisfaction is our utmost priority.

Our Security officers would report to site, in time to carry out their safety checks as detailed below:
  1. Fire exits are clear, and all equipment and appliances have been checked to ensure working order and maintain safety.

  2. Customer and staff are all accounted for with the use of tally counters as per the license requirements.

  3. Any security personnel reporting for duty will enter their full name, badge number and expiry date, next of kin details and time in / out on the company time sheet provided.

  4. All relevant Health and Safety information is documented on appropriate paperwork as required.
As part of the roles and responsibilities of our Door Supervisors the following are included in their duties:
  1. Facilitate the smooth running and operation of the venue.
  2. Control ingress and egress of the venue and all exits.
  3. To maintain the venues search policy, professionally and politely.
  4. To ensure that patrons have a positive experience in a safe environment.
  5. Assisting patrons and dealing with their concerns.
  6. Observing the behaviour of patrons in the venue and maintaining the venues code of practice and conduct, by dealing appropriately and safely with those who are causing offence and potential danger or risk to themselves or others.
  7. To ensure that licensing laws are upheld to prevent any criminal offences occurring in the venue.
For all your security guard services, door supervisors, event security servicesmobile patrol Services, alarm response services, retail security services or to find out how CedarOak Security Guard Company can improve your security email info@cedaroaksecurity.co.uk NOW!

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